Pengaruh Lingkungan Kerja Non Fisik, Kompensasi, Beban Kerja terhadap Turnover Intention Gen Z
DOI:
https://doi.org/10.61404/mutiara.v3i2.405Keywords:
Work Environment, Compensation, Workload, Turnover IntentionAbstract
The participation of Generation Z in the contemporary labor market serves as a key catalyst in driving technological adoption, organizational innovation, and changes in work culture. However, the high turnover intention among this generation indicates instability in employee retention, which can impact operational efficiency and continuity, particularly in the service sector. This study aims to empirically examine the influence of Non-Physical Work Environment, Compensation, and Workload on Turnover Intention among Generation Z workers in the Coffee Shop industry in Pontianak City, with Job Satisfaction as a mediating variable. A quantitative approach was employed in this study, with data collected through an online questionnaire using a five-point Likert scale. A total of 200 respondents aged 18–27 years were selected using purposive sampling based on relevant criteria. Data were analyzed using Structural Equation Modeling with the Partial Least Squares (SEM-PLS) approach via the SmartPLS 4 software. The analysis results show that the Non-Physical Work Environment has a significant negative effect on Turnover Intention, while Compensation has a negative but not significant effect. Workload has a significant positive effect on Turnover Intention. Furthermore, the Non-Physical Work Environment and Compensation have significant positive effects on Job Satisfaction, while the effect of Workload is not significant. Job Satisfaction is proven to act as a significant mediator in the relationship between the Non-Physical Work Environment and Compensation on Turnover Intention, but it does not mediate the relationship between Workload and Turnover Intention. These findings emphasize the urgency of formulating managerial strategies focused on improving the quality of the work environment and implementing adaptive compensation policies, in order to sustainably reduce turnover rates among Generation Z workers.
Downloads
References
Aditya, Ocha Medika, Basthoumi Muslih, dan Restin Meilina. “Analisis Dampak Stress Kerja, Beban Kerja dan Lingkungan Kerja terhadap Turnover Intention pada PT. Artaboga Cemerlang Depo Kediri.” Penataran: Jurnal Penelitian Manajemen Terapan 6, no. 1 (2021): 39–54. https://journal.stieken.ac.id/index.php/penataran/article/view/513.
Aisyah, Dwi Nurul, Prihatin Lumbanraja, dan Parapat Gultom. “The Influence of Workload and Adaptation Ability on Employee Performance Through Satisfaction Work at PT. Bank of Sumut Regional 1 Medan.” IJERLAS: International Journal of Educational Review, Law and Social Sciences 3, no. 4 (2023): 1241–1245. https://radjapublika.com/index.php/IJERLAS/article/view/956.
Anggraini, Ajeng Dwi, Sandra Irawati, dan Ratya Shafira Arifiani. “The Effect of Workload on Turnover Intention Mediated by Job Satisfaction on Employees of PT. PLN (Persero) Malang.” Jamanika: Jurnal Manajemen Bisnis dan Kewirausahaan 2, no. 3 (2022): 218–225. https://ejournal.umm.ac.id/index.php/jamanika/article/view/22747.
Anggreani, Siska, dan Saroyo. “Pengaruh Kompensasi terhadap Kepuasan Kerja Karyawan pada PT. Air Minum Tabalong Bersinar (Perseroda).” JAPB: Jurnal Mahasiswa Administrasi Publik dan Administrasi Bisnis 6, no. 1 (2023): 51–60. https://jurnal.stiatabalong.ac.id/index.php/JAPB/article/view/736.
Askiyanto, Moh., Budi Eko Soetjipto, dan Suharto. “The Effect of Workload, Work Stress and Organizational Climate on Turnover Intention with Work Satisfaction as an Intervening Variable (Study at PT. BRI Life and Health Insurance of Malang).” European Journal of Business and Management 10, no. 12 (2018): 61–70. https://www.iiste.org/Journals/index.php/EJBM/article/view/42150.
Asmi, Ulul, dan Shadrina Hazmi. “Pengaruh Kepuasan Kerja, Stres Kerja dan Lingkungan Kerja terhadap Turnover Intention Karyawan Appelhouse.” MANTAP: Journal of Management Accounting, Tax and Production 2, no. 2 (2024): 861–871. https://www.rayyanjurnal.com/index.php/mantap/article/view/3420.
Ayni, Saniyah Nur, dan Mahfudiyanto. “Pengaruh Stres Kerja dan Kepuasan Kerja terhadap Turnover Intention Karyawan CV. Dua Karya Bersama Kediri.” BIMA: Journal of Business and Innovation Management 6, no. 3 (2024): 358–367. https://ejournal.unhasy.ac.id/index.php/bima/article/view/6733.
Baharsyah, Feby, Bambang Purnomo, dan Yanuarso. “Pengaruh Lingkungan Kerja Non Fisik dan Karakteristik Individu terhadap Turnover Intention.” Jurnal Intelek Insan Cendikia 1, no. 9 (2024): 5058–5067. https://jicnusantara.com/index.php/jiic/article/view/1416.
Bede, Charly, Parwoto, dan M. Ali Iqbal. “The Role of Job Satisfaction as an Intervening Variable and Its Effect on Burnout and Compensation for Turnover Intention.” IJRR: International Journal of Research and Review 9, no. 7 (2022): 724–732. https://www.ijrrjournal.com/IJRR_Vol.9_Issue.7_July2022/IJRR-Abstract76.html.
Creswell, John W. Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. Los Angeles: SAGE Publications, 2014.
Darmawan, Rosaria Oktafiani, Hery Winoto, dan Fushen. “The Impact of Burnout and Compensation on Turnover Intention Mediated by Job Satisfaction in a Private Hospital in Tangerang.” International Journal of Current Science Research and Review 7, no. 12 (2024): 8876–8887. https://ijcsrr.org/single-view/?id=20197&pid=20140.
Daruhadi, Gagah, dan Pia Sopiati. “Pengumpulan Data Penelitian.” J-CEKI: Jurnal Cendekia Ilmiah 3, no. 5 (2024): 5423–5443. https://journal-nusantara.id/index.php/J-CEKI/article/view/5181.
Febrianti, Elisa, Wulandari, dan Muhammad Yusuf. “Pengaruh Beban Kerja dan Kompesasi terhadap Kepuasan Kerja pada PT. Macf Kota Bima.” Journal MISSY: Management and Business Strategy 4, no. 1 (2023): 37–44. https://www.ejournalwiraraja.com/index.php/MISSY/article/view/2672.
Hadun, Richardus Patong Poma, dan Didin Hikmah Perkasa. “Pengaruh Work-Life Balance dan Kompensasi terhadap Turnover Intention dengan Stres Kerja sebagai Variabel Intervening pada Pekerja Generasi Z (Studi Kasus PT. Leasing Jakarta Timur).” JAFM: Journal of Accounting and Finance Management 6, no. 1 (2025): 456–466. https://dinastires.org/JAFM/article/view/1723.
Hardani, Nur Hikmatul Auliya, Helmina Andriani, Roushandy Asri Fardani, Jumari Ustiawaty, Evi Fatmi Utami, Dhika Juliana Sukmana, dan Ria Rahmatul Istiqomah. Buku Metode Penelitian Kualitatif & Kuantitatif. Cetakan 1. Yogyakarta: CV. Pustaka Ilmu Group Yogyakarta, 2020.
Hidayat, Muhammad Rakha Raihan, dan Ronnie Resdianto Masman. “Pengaruh Lingkungan Kerja dan Kompensasi terhadap Kepuasan Kerja dengan Mediasi Komitmen Organisasi pada Anak Bank Perusahaan BUMN di Jakarta Selatan.” Jurnal Manajerial dan Kewirausahaan 6, no. 3 (2024): 716–725. https://journal.untar.ac.id/index.php/JMDK/article/view/31604.
Holifah, Nur, Herminda, dan Marhalinda. “Pengaruh Disiplin Kerja, Quality Work of Life, dan Beban Kerja terhadap Kepuasan Kerja Karyawan pada Divisi Sales dan Marketing PT. MNC Group Jakarta.” Jurnal IKRAITH-EKONOMIKA 8, no. 2 (2025): 143–151. https://journals.upi-yai.ac.id/index.php/IKRAITH-EKONOMIKA/article/view/4313.
Illahi, Vindi Putri Kurnia, Rahmi Fahmy, dan Laura Syahrul. “The Effect of Workload and Compensation System on Turnover Intention with Job Satisfaction as a Mediating Variable in PT. Xyz.” Journal of Social Research 2, no. 1 (2022): 79–87. https://ijsr.internationaljournallabs.com/index.php/ijsr/article/view/473.
Jr, Joe F. Hair, Marko Sarstedt, Lucas Hopkins, dan Volker G. Kuppelwieser. “Partial Least Squares Structural Equation Modeling (PLS-SEM): An Emerging Tool in Business Research.” European Business Review 26, no. 2 (2014): 106–121. https://www.emerald.com/ebr/article-abstract/26/2/106/84113/Partial-least-squares-structural-equation-modeling?redirectedFrom=fulltext.
Khalbina, Fitrah, Raden Lestari Ganarsih, dan Kurniawaty Fitri. “Pengaruh Kompensasi terhadap Kepuasan Kerja dan Turnover Intention Karyawan PT. Tri Bakti Sarimas Kuantan Singingi.” Prosiding Seminar Nasional Manajemen dan Ekonomi 1, no. 2 (2022): 203–218. https://ukitoraja.id/index.php/semnas/article/view/98.
Lie, Lie Ikram, Yakin Mazayatul, Mufrihah Ahmad, dan Shalahuddin Endah Mayasari. “Efektivitas Manajemen Talenta, Work Life Balance, dan Kepuasan Kerja sebagai Variabel Mediasi terhadap Kinerja Karyawan.” JBK: Jurnal Bisnis dan Kewirausahaan 14, no. 1 (2025): 135–148. https://e-jurnal.nobel.ac.id/index.php/jbk/article/view/4941.
Mahayasa, I Gede Aryana, Ida Ayu Nadia Maitarini, dan Ni Luh Adisti Abiyoga Wulandari. “Pengaruh Budaya Organisasi, Lingkungan Kerja Non Fisik dan Locus of Control terhadap Kepuasan Kerja Karyawan.” IMKA: Implementasi Manajemen dan Kewirausahaan 4, no. 1 (2024): 18–30. https://jurnal.uwp.ac.id/feb/index.php/manajemen/article/view/385.
Monogic. “Retaining Top Talent: Essential Strategies for the Food and Beverage Industry.” Linked in. Last modified 2024. https://www.linkedin.com/pulse/retaining-top-talent-essential-strategies-food-beverage-industry-qvoac.
Muviana, Lilik. “Pengaruh Lingkungan Kerja Fisik dan Lingkungan Kerja Nonfisik terhadap Turnover Intention dengan Kepuasan Kerja sebagai Variabel Intervening.” Jurnal Ilmu Manajemen 10, no. 2 (2022): 394–407. https://journal.unesa.ac.id/index.php/jim/article/view/16458.
Novianti, Veni, Roswaty, dan Try Wulandari. “Pengaruh Lingkungan Kerja Non-Fisik dan Kepuasan Kerja terhadap Turnover Intention pada Karyawan PT. Home Credit Palembang.” JRPP: Jurnal Review Pendidikan dan Pengajaran 7, no. 2 (2024): 5469–5478. https://journal.universitaspahlawan.ac.id/index.php/jrpp/article/view/26794.
Rachmayanti, Difa, dan Akhmad Fauzi. “Workload Analysis Turnover Intention with Work Life Balance and Burnout as a Variable Intervening at PT. Merak Jaya Beton.” IJAR: Indonesian Journal of Advanced Research 3, no. 12 (2024): 2025–2034. https://journal.formosapublisher.org/index.php/ijar/article/view/12754.
Rijasawitri, Desak Putu, dan I Wayan Suana. “Pengaruh Kepuasan Kerja, Stres Kerja, dan Lingkungan Kerja Non Fisik terhadap Turnover Intention.” E-Jurnal Manajemen 9, no. 2 (2020): 635–637. https://ojs.unud.ac.id/index.php/Manajemen/article/view/52529.
Safitri, Laily Nurida, dan Mardi Astutik. “Pengaruh Beban Kerja terhadap Kepuasan Kerja Perawat dengan Mediasi Stress Kerja.” JMD: Jurnal Riset Manajemen dan Bisnis Dewantara 2, no. 1 (2019): 13–26. https://ejournal.stiedewantara.ac.id/index.php/JMD/article/view/344.
Salsabilla, Wiena Amalia. “69% Pekerja Gen Z Berencana Resign dari Pekerjaan Mereka Saat Ini.” GoodStats. Last modified 2024. https://goodstats.id/article/69-pekerja-gen-z-berencana-untuk-resign-G1qKv.
Saputra, Agung Aditya. “Pengaruh Kompensasi, Lingkungan Kerja dan Beban Kerja terhadap Kepuasan Kerja Karyawan.” Technomedia Journal 7, no. 1 (2021): 68–77. https://ijc.ilearning.co/index.php/TMJ/article/view/1755.
Sathasi, Pasa, dan Hasanudin. “Pengaruh Stres Kerja, Lingkungan Kerja Fisik, dan Kepuasan Kerja terhadap Kinerja Karyawan melalui Turnover Intention sebagai Variabel Intervening pada PT. Teknika Sarana Gardian.” COSTING: Journal of Economic, Business and Accounting 7, no. 5 (2024): 3368–3389. https://journal.ipm2kpe.or.id/index.php/COSTING/article/view/12197.
Sumanti, Vivi, dan Firmansyah. “Pengaruh Lingkungan Kerja Non Fisik dan Disiplin Kerja terhadap Kepuasan Kerja Pegawai pada Kantor Camat Palibelo Kabupaten Bima.” JMB: Jurnal Manajemen dan Bisnis Jayakarta 3, no. 1 (2021): 47–65. https://journal.stiejayakarta.ac.id/index.php/JMBJayakarta/article/view/91.
Surijadi, Herman, dan Yuslan Idris. “Dampak Lingkungan Kerja Fisik dan Lingkungan Kerja Non Fisik terhadap Kepuasan Kerja Karyawan.” PUBLIC POLICY: Jurnal Aplikasi Kebijakan Publik dan Bisnis 1, no. 1 (2020): 14–32. https://stia-saidperintah.e-journal.id/ppj/article/view/2.
Team BrioHR. “BrioHR Sector Study: Food and Beverage.” brioHR.com. Last modified 2023. https://briohr.com/blog/sector-study-food-and-beverage/.
The Deloitte Global. “Striving for Balance, Advocating for Change.” The GAB. Last modified 2022. https://www.thegroupadvisorblog.com/the-group-advisor-blog/i-read-it-so-you-dont-have-to-striving-for-balance-advocating-for-change-the-deloitte-global-2022-gen-z-and-millennial-survey#/.
Wibowo, Frendy, Eny Sosilowati, dan Adi Andika Setiyawan. “Fenomena Turnover Intention pada Generasi Z dalam Revolusi Industri 5.0.” Journal of Management and Digital Business 4, no. 2 (2024): 313–325. https://journal.nurscienceinstitute.id/index.php/jmdb/article/view/1120.
Yanto, Retno Purwani Setyaningrum, dan Sunita Dasman. “The Influence of Employee Work Stress and Employee Compensation on Turnover Intention Mediated by Job Satisfaction.” EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis 12, no. 3 (2024): 2747–2762. https://jurnal.unived.ac.id/index.php/er/article/view/5767.
Zulfa, Etik Fikria, dan Siti Nur Azizah. “Pengaruh Kompensasi dan Lingkungan Kerja Non-Fisik terhadap Turnover Intention dengan Job Satisfaction sebagai Variabel Intervening.” JIMMBA: Jurnal Ilmiah Mahasiswa Manajemen, Bisnis dan Akuntansi 2, no. 2 (2020): 129–143. https://www.researchgate.net/publication/343744490_Pengaruh_Kompensasi_dan_Lingkungan_Kerja_Non-Fisik_Terhadap_Turnover_Intention_dengan_Job_Satisfaction_sebagai_Variabel_Intervening.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 *Izza Haniyah, Anwar Azazi, Dody Pratama Marumpe, Ilzar Daud, Efa Irdhayanti
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
